Banana Republic-Tenant
Customer Experience Manager
Location: Zone A, [Upper Level]
Date Posted: 6/12/2015

GENERAL SUMMARY: As a member of the Banana Republic field leadership team, the Customer Experience Manager (CEM) is responsible for supporting the GM in managing all aspects of their store’s business, including attracting, hiring, and training Brand Ambassadors; executing store strategy; and achieving key business goals.

Drives Business Results • Drives productivity of team to achieve store financial, revenue and expense targets. • Monitors sales forecasts to ensure labor is utilized to optimize traffic and sales generation. • Leads implementation of product placement, marketing and promotional strategies • Ensures team executes operational excellence by engaging customers through in service mindset. • Works closely with General Manager to measure the success of brand initiatives, in-store trends and market insights to drive growth. Ambassador for the Store and Brand • Professionally represents our brand within their market, understanding our competitors as well as supporting excellent tenant and community relationships. • Promotes store involvement in Community in Action programs. • Upholds a high-quality store experience for the external and internal customer • Builds effective relationships with cross-divisional and store-center partners. Inspires Team • Attracts and selects high potential talent; assesses for skill and cultural fit. • Accountable for team performance through consistent coaching and feedback. • Creates development plans that support performance needs and career growth for self and direct reports Ensures Compliance • Holds store team and self accountable to all Gap Inc. standards of performance. • Leads efforts to reduce in-store shrink activity through education, awareness and compliance. • Ensures compliance to all Federal, Provincial, State, and Gap Inc. employment requirements.

• 2-4 years of retail management experience • Demonstrated ability to deliver results through motivation, inspiration and accountability • Shows internal drive to succeed, and accountability for both successes and failures • Ability to communicate well with others (at all levels of the organization) and provide clarity to the team about the mission and the day-to-day tasks and goals
• Skilled at recognizing great performance and excels at delivering constructive feedback • Demonstrates creativity and innovation in problem solving and celebrates smart risks • Has a solid understanding of the business, and a drive to continually learn and apply new knowledge to help grow the business • Established time management skills and effective planning and prioritizing skills

ADDITIONAL REQUIREMENTS: • Travel between stores and outside the state/province if necessary • Open availability to meet the needs of the business, including evenings and weekends • College degree preferred

Entry Level Management/Sales Supervisor
Location: Zone D, [Upper Level]
Date Posted: 6/12/2015

Entry Level Management Position Available at Spencer'sRequirements:Must have held previous employment for 2 years minimumHave key holder/management experienceApply at or stop by the store and ask for Skylar or Tiffany.

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